Order Processing & Shipping
❓ When will my order ship?
Orders for in-stock items typically ship within 3–5 business days (Monday–Friday). Your order status will say “Unfulfilled” until your package ships. Once fulfilled, you’ll receive a shipping confirmation email with tracking info, and your order status will update to “Fulfilled” in your account.
📦 What happens if I ordered a pre-order item?
Pre-order items ship based on the estimated ship date listed on the product page.
If your order includes both in-stock and pre-order items, the entire order will ship when the pre-order is ready.
➡️ Want in-stock items shipped sooner? Please place a separate order.
⚠️ What if my item is backordered?
If an item becomes backordered, our team will contact you to discuss your options.
🚚 What are your domestic shipping timelines?
We ship all domestic orders via USPS. Estimated delivery times after shipment are:
• Eastern U.S.: 3–5 business days
• Midwestern U.S.: 4–7 business days
• Western U.S.: 5–9 business days
Please allow up to 13 business days for delivery depending on your location and selected shipping option.
🌍 Do you offer international shipping?
Yes! International orders ship via USPS within 3 business days.
Delivery can take 3–4 weeks, or up to 90 days in rare cases due to customs delays or remote delivery areas.
💡 Important for International Customers:
• Customs duties, VAT, and import fees are the customer’s responsibility.
• We cannot mark items as gifts to avoid customs fees.
• Tracking may stop updating once the package leaves the U.S.
If your order is returned due to unpaid customs or a failed delivery:
• We can reship (you’ll need to cover new shipping costs), or
• Refund the product cost only (original shipping fees are non-refundable).
🔍 Where can I track my order?
Tracking numbers are included with all orders. You can track via:
• Your BuyTical account
• Your shipment confirmation email
Note: BuyTical cannot access tracking information beyond what you see on the tracking page.
📫 My package says “Delivered” but I didn’t get it. What now?
If tracking shows your package as Delivered but it hasn’t arrived:
• Please check with neighbors, your local post office, or building manager.
• BuyTical cannot be held responsible for lost or stolen packages marked as delivered.
We recommend using a secure and reliable address when placing your order.
🧾 Can I file a claim for a lost package?
U.S. Orders:
• If you selected USPS Priority Mail, you can file an insurance claim here:
• First Class Mail is not insured, but you can submit a Missing Mail request here:
International Orders:
• Claims must be filed with your local postal service.
• BuyTical cannot file claims on your behalf, but we’ll provide any documentation you need within 3–5 business days.
🙋 Need help with your order?
Please contact our customer support team — we’re here to help.